1. Who we are
This website, agw-hamburg.org, is operated by AGw Allgemeine Geldwechsel Förster GmbH, trading as Wechselstube am Steindamm, Steindamm 1, 20099 Hamburg, Deutschland. For any privacy-related question, contact us at support@agw-hamburg.org or +49 40 2802331.
2. Scope of this policy
This policy covers the agw-hamburg.org website only. It is an informational website: it does not process payments, currency exchanges, or money transfers online. Separate documentation applies to any paperwork you complete in person at our branch, which our staff can explain on request.
3. Information we collect
- Contact form details. If you use the enquiry form on our Contact page, we would ordinarily receive the name, email address, phone number, and message you provide, in order to reply to your question.
- Cookie preferences. A small technical record of whether you accepted or declined non-essential cookies, stored in your browser as described in our Cookies page.
- Basic technical data. Standard web server logs (such as browser type and approximate access time) may be recorded for security and reliability purposes.
We do not request or store payment card numbers, bank account details, or identification document numbers through this website.
4. How information is used
Contact details are used only to respond to the enquiry you submitted. We do not sell personal data, and we do not use website enquiry details for unrelated marketing without a separate, clear opt-in.
5. Legal basis and your rights
Under the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG), you have the right to request access to, correction of, or deletion of personal data we hold about you, and the right to object to certain processing. To exercise any of these rights, contact us using the details above.
6. Data retention
Enquiry messages are kept only as long as needed to respond and to meet any applicable record-keeping obligation, after which they are deleted. In-branch identification records connected to an actual exchange or transfer are retained separately, in line with German anti–money-laundering requirements, and are not part of this website's data.
7. Third parties
This website loads fonts and icon assets from third-party content delivery networks (such as Google Fonts and Phosphor Icons) to display correctly. These providers may process minimal technical connection data as part of delivering that content. We do not embed third-party advertising or tracking pixels.
8. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this page shows the most recent revision.
9. Contact
Questions about this policy can be sent to support@agw-hamburg.org or by post to AGw Allgemeine Geldwechsel Förster GmbH, Steindamm 1, 20099 Hamburg, Deutschland.